2018 McDade Roberts Accountants Client Satisfaction Results

Each year at McDade Roberts accountants we ask our customers to complete a client satisfaction survey and we are once again very pleased with the results. We are committed to listening to our customers to ensure we are always delivering exceptional service. During the 2018 survey, 98% of our clients rate our helpfulness, communication, ease of contact and trust they place in us as good or excellent which is something we are very proud of.

Below are some of the comments our clients have written about what is good about working with us:

  • Consistently pleasant, efficient, helpful staff
  • professional, clear guidance and helpful advice
  • Personal, professional service available on demand
  • Amazing staff. Away keeping me updated.
  • Friendly competent advice and support
  • Local professional service provided
  • Clear and down to earth financial advice and support
  • Quick and clear communication
  • Friendly personal service over 40+ years
  • Friendliness of the staff
  • Friendly, approachable
  • Knowledge, caring, professional staff.
  • Dealing with people you know
  • Very professional
  • Proactive and knowledgeable staff
  • Friendliness of staff, nothing is too much trouble for them
  • Friendliness of staff, monthly instalments, compatibility with KashFlow, local office
  • They deal with all my accounting, payroll, VAT leaving me free to run my business
  • Personal service with care
  • Friendly, efficient staff. New online system for checking and returning documents is quick and simple to use.
  • Trusted adviser
  • Helpful and provides good advice promptly
  • Ease of communication at all levels - great staff
  • Caring
  • Providing a friendly, speedy and competent service
  • Very quick to respond and able to give me accurate advice.
  • Responsiveness
  • Professional, knowledgeable and friendly service
  • Availability of capable staff, offering a service in a professional, yet friendly and clear manner
  • Always ready to help no matter how small the issue. I know I can phone or email and get help & advice very quickly. Very professional and supportive
  • Friendliness of staff and how quick the staff are to respond to my queries
  • Quality service throughout

If you would like friendly, approachable accountants to help you with any of your business or personal financial needs, please contact McDade Roberts and see for yourself what you think of our service.