2021 Client Satisfaction Survey Results

At McDade Roberts accountants in Preston, Longridge and Bamber Bridge, we take client satisfaction very seriously. We have hundreds of clients in a broad range of sectors so we pride ourselves on listening to what they want from us and continually improving the service we give.

In December 2021 we did a client satisfaction survey and we are delighted with the results. 98% of respondents rated our helpfulness, friendliness, level of trust they placed in us and how we care for clients as good or excellent.

Don't take our word for it though. Below are some of the comments we received about what is great about working with us:

• Excellent service provided and nothing is ever too much trouble. I'd be lost without them.
• The clear no jargon assessment of our financial position and the support given
• Local, Efficient & Professional
• Easy to deal with and appropriate advice
• Friendly staff able to respond and help very quickly with any enquiry
• Very professional and always on hand to help
• The clarity of what you do for me
• Very helpful staff
• Professional, reliable, local
• Easy to talk to friendly staff
• Great all round service by very helpful staff
• Friendly and professional
• I can email the staff with queries and I get a prompt reply when they get chance which is great.
• Quality of staff, ease of access, and a high level of personal service.
• Friendliness and approachability. Clarity of explanations
• The personal understanding of our business
• EXCELLENT SERVICE
• Friendly service and helpful knowledgeable staff
• Good communications, local, always polite. Job done well, and on time.
• Services provided and looking after clients
• Reassurance of professionalism.
• Very easy to contact and always return calls.
• Friendly and helpful in good advice
• Very easy to get in contact if there is a problem
• Helpful and friendly staff - very professional but approachable
• Friendliness of staff very thorough, prompt service
• I trust them
• Helpful and approachable staff
• Clarity and simplicity of advice I have received
• You get everything sorted and we feel in safe hands
• Friendly personal service delivering excellent advice
• Being very new in self employment, I am very pleased with the advice and service received.
• A local friendly company where real people answer the phone
• Have always been able to help regardless of the question
• Prompt service good communication
• The kindness and humanity. I really feel that they care about me and my business
• Always on hand to give good help and fast advice
• An excellent local company
• Speed and quality of advice provided
• Approachable and informative
• Helpfulness of Staff
• For me it's the friendliness of the staff, I always feel that I can ask any question and they will do their best to help.
• Really friendly staff who always get their work done
• Friendly and helpful and taking time to explain things carefully.
• Remove the hassle of me doing my books so that I can focus on delivering my services to my customers.
• Professionalism and ease of communication
• Personal friendly service
• Proactive, approachable
• Friendly and helpful always. Very satisfied with the service
• Professional and articulate
• Good communication and efficient service
• Handy, friendly, personable
• Efficiency and attention to detail
• I think all the staff are absolutely amazing and extremely helpful
• Staff are very friendly and knowledgeable
• Easy to contact, call in locally, happy to oblige
• Friendly, professional work conducted at a reasonable price

If we sound like the type of Lancashire accountants you would like to work with, why don't you give us a call. We can arrange a meeting and there is nothing to lose as the first consultation is free of charge.