2022 McDade Roberts Accountants Client Satisfaction Results

McDade Roberts accountants in Preston, Longridge and Bamber Bridge take client satisfaction extremely seriously. We have hundreds of clients in a wide range of sectors so we pride ourselves on listening to what they want from us and continually improving the service we give.

In December 2022 we conducted a client satisfaction survey and we are once again, absolutely delighted with the results. 98% of respondents rated our helpfulness, friendliness, level of trust they placed in us and how we care for clients as good or excellent.

Don't take our word for it though. Below are comments we received about what it is good about working with us:

• We would not be able to function without this great team and the advice, knowledge and commitment to us as a small business
• Excellent customer service
• McDade Roberts does our accounts in a timely manner. They are also on hand to offer advice, and provide information when requested
• Speed and competence
• Confidence, approachability, responsive, no nonsense
• Approachable, efficient. Customer friendly
• I can always speak to somebody directly, all staff are friendly and helpful
• The friendly service and patience when dealing with me
• Friendly and efficient service
• Knowledgeable, friendly, helpful staff
• Everyone is knowledgeable and friendly
• Staff are extremely friendly and advice and service is brilliant
• Approachable and seemingly good advice
• We have only just started using McDade Roberts but been impressed with their professionalism and prompt service
• Friendly & efficient service
• Good all round service
• Down to earth staff
• Prompt helpful staff
• The Friendliness of the staff and speed of response to my queries
• Excellent, friendly and understandable communications
• Really excellent service explained in lay man's terms
• Reliable safe information
• Staff explain audit requirements in very simple language
• Friendly, helpful and efficient service
• People and approach
• Staff knowledge and helpfulness
• Knowledgeable staff
• Accuracy and clarity of advice and speed of responses
• Friendliness of the team
• Speedy, accurate service
• Everyone very efficient
• Good communication. Straight to the point advice
• Professionalism coupled with the ability to listen, understand and adapt accordingly. What I am trying to say here is that you have a professional job to do but this requires you to understand how the business being audited operates and is managed. The ability to understand quickly and challenge accordingly was exceptional in my view
• All the staff are very professional and friendly
• Helpful, easily understood help and guidance
• Able to contact someone easily and quickly with queries and always get a quick response
• Local, friendly and professional
• PROFESSIONAL & FRIENDLY STAFF
• Always found them on the ball to help me
• Prompt responses to questions
• Efficiency and speed of service
• Easy to talk to and very helpfully
• They always respond to any enquiry promptly
• We like the straightforward easy to understand advice provided and services and support
• Friendly staff
• Local, 'Farmer friendly' Accounts who 'understand' this 'unique' Business
• Providing a professional and efficient service
• Speed of reply, secured platform for documentation and value for money
• Friendly efficient staff who are always happy to help
• Easy to get hold of and understanding my needs
• Makes my self-employment easier
• Professionalism
• Reliable service
• Friendly and helpful staff
• Have been with you for many years and you know me
• Accurate and useful advice and service
• Availability of staff
• Relationship with my point of contact
• Helpful, friendly and professional
• The team are quick to respond to emails and very helpful
• Longstanding relationship
• Friendliness and approachability
• Support with Tax Returns
• Very helpful staff
• The professionalism and caring attitude of the staff
• Easy to work with
• Friendly staff no problems with work carried out

If we sound like the type of Lancashire accountants you would like to work with, why don't you give us a call. We can arrange a meeting and there is nothing to lose as the first consultation is free of charge.