2019 Client Satisfaction Results

At McDade Roberts Accountants, we aim to grow our business through happy customers and referrals. We therefore put a great deal of effort into keeping our clients happy!

Each year we run a client survey to check how satisfied our clients are with our service and we monitor the results carefully.

Once again we are delighted to see that our friendly team are delivering really strong levels of customer satisfaction. A sample of the comments written about us during the 2019 survey are below:

  • Approachable, friendly and patient
  • The clear and practical advice given
  • The Staff
  • friendly
  • That over the many years they have done our accounts we have been satisfied with no problems
  • Approachable and helpful staff. Always quick to respond.
  • Local, helpful, trustworthy and credible.
  • Friendly and helpful
  • Friendly, accurate service
  • Trust in the people and their advice
  • Plain explanation of Accountancy practices and advice
  • Friendliness and accessibility
  • Friendly Fantastic Team
  • Timely responses to queries
  • Professionalism
  • Local and assured. Reasonable price.
  • Easy to talk to and very helpful
  • Professional, Friendly, Approachable
  • Ease if contact and friendliness
  • Friendliness and clarity of advice
  • They are local to us & offer the ability to spread cost of their services
  • Personal attention
  • The people
  • Friendliness and Speed of staff and ease of contact
  • Any question I have is always answered quickly and efficiently
  • Responsiveness
  • Director always available to discuss and advise
  • Friendliness & professionalism
  • Politeness and assistance when required
  • The friendly staff
  • Ease of access to information and advice
  • down to earth and friendly/approachable staff
  • Straight forward uncomplicated image
  • They always explain things in plain English
  • The staff. Every time we ring/enquire we are greeted with a friendly helpful response. Everything is dealt with efficiently and nothing is ever too much trouble.
  • Easy people to deal with always straight to the point
  • Very prompt service
  • Very friendly people who you can trust
  • A local firm but with expertise needed to support & develop my business
  • Polite people and talk to us on the same level brilliant
  • The efficient & friendly manner in which the staff deal with the work I send
  • Prompt service, familiarity reliability
  • For someone just entering self-employment I found it reassuring to know you were there to help

Thank-you to our clients for such lovely comments and we look forward to continuously improving our service to you.