2023 McDade Roberts Accountants Client Satisfaction Results

McDade Roberts accountants in Preston, Longridge and surrounding areas take client satisfaction very seriously. We help hundreds of clients in a wide range of sectors so we pride ourselves on listening to what they want and continually improving the service we give.

In November 2023 we conducted a client satisfaction survey and we are once again, delighted with the results. It shows that our hard work has been recognised by our clients and we are very proud of our team for delivering excellent customer service.

98% of respondents rated our clarity of advice, friendliness and the level of trust they placed in us as good or excellent.

Don't take our word for it though. Below are comments we received about what it is good about working with us:

• The staff - super friendly, always available to me and always have clear advice
• The staff. Welcoming when on site and swift and helpful with remote service (response to emails, telephone calls)
• Easy to communicate with
• Always prompt answering queries
• Staff approachability
• Friendliness' and helpful guidance on all matters
• Helpful staff and always on time with bookeeping
• Very friendly and easy to access experts who respond very quickly to any questions at a reasonable price
• Friendly, Helpful, and Local
• Just really helpful and great local company
• The ability to talk to staff quickly and easily
• Clarity and quality of advice given and the speed to access staff. Ongoing support with tax return taking the stress away from me and giving confidence I have submitted correct information
• Friendly and easy to get advice when needed
• Very approachable and quick to respond to my queries
• Always friendly and helpful. Sound advice in a language I can understand.
• Promptness in communication
• Response of staff, helpfulness of staff, peace of mind for me
• Quick and efficient service
• Friendly staff who explain everything well
• They went beyond what I had asked and discovered I was owed monies!!
• McDade Roberts have a friendly and knowledge team who work cohesively together to provide a high-quality service to my company.
• They are always very professional and knowledgeable
• Professionalism and friendliness, good service all round
• Having someone reliable on the end of the phone at anytime
• Always helpful
• Honesty
• How helpful all the staff are, with a professional and friendly manor
• Helpful and friendly staff
• Great staff and really helpful
• The high level of service offered by your staff
• Friendliness and efficiency
• I feels great to have such a knowledgeable and friendly group people I can really rely on
• Friendliness, experience and expertise of staff
• Friendly staff with a wealth of knowledge
• Friendly, loyal staff
• Quality of advise and friendly staff
• Some personal contact
• The friendliness of the employees
• Personal contact and clear support and explanation
• Knowledgeable, helpful, friendly
• Easy communication
• Very helpful on the phone
• Very knowledgeable and able to advise on a wide range of options to manage our finances
• All round good service
• Friendly, helpful and trustworthy
• Great service and staff
• Excellent service
• Ease of communication and services provided
• Speed of service with highly qualified staff
• Local and understanding the complexities of accounting in the Farming industry

If we sound like the type of accountants in Lancashire that you would like to work with, why don't you give us a call. We can arrange a meeting and there is nothing to lose as the first consultation is free of charge.