At McDade Roberts accountants in Preston, Lancashire, customer satisfaction is at the very heart of everything we do. We were therefore delighted to receive a letter out of the blue from a client this week, sharing how much they value our service. Read on to find out how one client describes working with us:
“Dear Martin,
I am writing to extend our gratitude and commendation for the exemplary service that you have provided to BWL Group over the years. Your dedication, not only to your profession
but, more notably, to your clients, has been nothing short of exemplary.
During our ongoing partnership with McDade Roberts, we have continually been impressed by your unwavering professionalism, integrity, and the “old-fashioned” morals you bring into our working relationship. Your honesty, transparency, and genuine care for our account have not only won our respect but have been pivotal in nurturing our trust and loyalty towards McDade Roberts.
The reason we choose to remain with McDade Roberts is significantly attributed to the relationship we have built with you. Your service ethics have proven that McDade Roberts values its clients greatly, reflecting positively on the company as a whole. Consequently, we are committed to maintaining our partnership for the foreseeable future and continue to look forward to the excellent service that has become synonymous with your name.
Once again, thank you, Martin, for embodying the essence of genuine customer service and for always going above and beyond for us. We are fortunate to have you as our representative at McDade Roberts and appreciate everything you do.
Yours sincerely,
Michael Lee
Chief Executive Officer
BWL Professional Bid Services Ltd”
If you would like to receive, in Michael's words, “professionalism, integrity, and the 'old-fashioned' morals” from your accountancy team, please do get in touch. The first consultation is free so you have nothing to lose.